Terms and Conditions

Last updated: October 2026

These terms and conditions govern the engagement of Palmera Legal's legal services ("the Firm") and the use of this website. By requesting a quote, accepting a proposal or making a payment, you accept these terms. Please read them carefully; if you have questions, write to us before engaging us.

Scope of services

The Firm provides legal advice and processing services in real estate (due diligence, purchases and bank trusts), corporate, contract, intellectual property, data protection, immigration and government-processing matters, in Quintana Roo and, where the matter allows, elsewhere in Mexico. The specific scope of each service is the one described in the accepted quote or proposal; anything not expressly included there is not part of the service. In particular, unless expressly agreed, tax or accounting advice, appraisals, certified translations, notary fees, taxes, government fees and payments to third parties are not included.

Quotes, fees and payments

Every quote is free of charge, delivered in writing and valid for 30 calendar days. Fees are stated in Mexican pesos or US dollars, as indicated, and exclude VAT and third-party costs, which are itemized separately. Work begins once the deposit stated in the proposal is paid; for smaller services, 100% is due upfront. Bank charges, including international transfer fees, are borne by the client. The Firm issues a Mexican tax receipt (CFDI) for every payment received.

Client documentation and information

The client undertakes to provide complete, truthful and current documentation and to promptly report any change in their situation. Service timelines start once the Firm receives the initial payment and the complete documentation. The Firm is not responsible for delays, rejections or additional costs arising from incomplete, incorrect or late information. If the client remains inactive for more than 30 calendar days without responding to the Firm's requests, the matter may be closed with no refund of fees earned.

Estimated timelines

The timelines we indicate are estimates based on our experience and on the usual response times of notaries, registries, banks and agencies. They are not a guarantee: they depend on third parties and authorities beyond the Firm's control. We will keep you informed of any relevant change by WhatsApp or email.

Authorities, notaries and third parties

The Firm is not responsible for changes in requirements, criteria, fees, procedures or response times set by notaries, trust institutions, public registries, the Mexican Institute of Industrial Property, the National Institute of Migration or any other authority or third party. The final decision on any procedure rests with the competent authority; the Firm undertakes to prepare and file the matter with due professional diligence, not to guarantee a particular outcome.

Taxes, fees and expenses

Estimates of taxes, government fees and expenses (for example, property acquisition tax, registry fees, notary fees, IMPI or INM fees) are preliminary and may change without notice according to the rules in force at the time of payment. The client is responsible for covering these items at their final amounts; the Firm does not absorb or refund them.

Cancellations and refunds

If the client cancels before the Firm begins substantive work, 100% of the fees paid are refunded, less bank charges. Once work has started (document review, drafting, filing of applications or dealings with third parties), fees are earned in proportion to progress and the corresponding portion is non-refundable. Payments made to third parties (notaries, trustees, authorities, fees and duties) are never refundable. Service-specific rules are set out in the following sections and in each proposal.

Real estate due diligence

Includes review of the title deed, liens, certificate of freedom from encumbrances, cadastral and property-tax status, federal zone and land-use restrictions, and a written report with findings and recommendations. Estimated timeline: five to ten business days from receipt of documentation. Requires 100% payment upfront and is non-refundable once certificates have been requested from the authorities. The report reflects the information available in public records on the date of consultation.

Purchase and bank trust (fideicomiso)

Fees include preparing and reviewing documentation, drafting or reviewing the promise and the purchase agreement, coordinating with the notary and, where applicable, with the trust institution to set up the trust in the restricted zone (100 km from the borders and 50 km from the coast), and accompanying you through signing of the deed. Estimated timeline: six to eight weeks, subject to the notary, the trustee and the Ministry of Foreign Affairs permit. Refunds: 100% if cancelled before document review begins; 50% if contracts have been drafted but the matter has not been filed with the notary; no refund once filed with the notary or trustee. Fees exclude acquisition tax, registry fees, notary fees and the trustee bank's annual fees.

Powers of attorney and wills

Include advice on the appropriate instrument, drafting of the document and coordination with the notary for its execution. Estimated timeline: five to ten business days. Notary and registry fees are quoted separately. Once the draft is delivered to the client or filed with the notary, fees are non-refundable. The Firm is not responsible for the validity of instruments executed abroad that do not meet apostille or legalization requirements.

Contract review and drafting

Review includes a full reading of the contract, written comments, suggested amendments and an explanation session of up to one hour. Drafting includes a draft and up to two rounds of adjustments. Estimated timeline: three to five business days per document. It does not include negotiation with the counterparty, translation of the document or post-signing follow-up unless expressly engaged. Fees are non-refundable once comments or the draft have been delivered.

Trademark search and registration

The feasibility study includes a phonetic and figurative search before IMPI and a written opinion on the chances of registration. Registration includes preparing and filing the application, monitoring the file and responding to formal requirements. Average IMPI timeline: six to nine months, subject to the authority's workload. IMPI fees are non-refundable under any circumstances. Responding to third-party oppositions or substantive refusals is quoted separately. The Firm does not guarantee that registration will be granted, which depends solely on IMPI.

Privacy notices

Includes a diagnosis of your business's data processing, drafting of the comprehensive and simplified privacy notices and implementation recommendations. Estimated timeline: five to seven business days from receipt of the completed questionnaire. Fees are non-refundable once the draft is delivered. Proper implementation and subsequent updating of the notice are the client's responsibility.

Immigration services

Include advice on the appropriate procedure, review and assembly of the file, filing of the application with the National Institute of Migration or the relevant consulate, and support throughout the process. The service is valid for one year from payment; if the client has not provided the required documentation by then, the matter is closed without refund. Refunds: 100% if cancelled within five calendar days of payment and before the file is opened; 50% between day six and day fifteen for proven force majeure; no refund after that period or once the application has been filed. Immigration fees are paid separately and are non-refundable. The Firm does not guarantee a favorable decision.

Government processing

Includes handling procedures before municipal, state and federal agencies (licenses, permits, certificates, registrations and the like) under a power of attorney or written authorization from the client. Requires 100% payment upfront. Estimated timeline depends on the procedure and is stated in the quote. Agency fees and payments are covered separately. Once the procedure has been filed, fees are non-refundable.

Confidentiality

All information you provide is protected by attorney-client privilege and by our Privacy Notice. The Firm will share it with notaries, authorities and third parties only to the extent necessary to deliver the engaged service.

Limitation of liability

The Firm's liability to the client is limited in all cases to the fees actually paid for the service concerned. The Firm is not liable for indirect damages, loss of profit or losses arising from decisions of third parties or authorities, from inaccurate information provided by the client or from changes in legislation.

Use of the website

The content of this site is for information purposes only and does not constitute legal advice or create an attorney-client relationship; that relationship arises only upon written acceptance of a proposal. The site's texts, trademarks and design belong to Palmera Legal and may not be reproduced without authorization. Use of the site is also governed by our Privacy Notice.

Governing law, amendments and contact

These terms are governed by the laws of the United Mexican States. Any dispute shall be submitted to the competent courts of the State of Quintana Roo, the parties waiving any other jurisdiction. The Firm may update these terms; the version in force is the one published on this page with its update date, and it applies to engagements after that date. For any question about these terms, write to contacto@palmeralegal.mx or by WhatsApp at +52 983 441 9515.

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